Avaya IP Office Cloud based


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You’ve invested in building your IP Office practice and as a result your prospects and customers rely on you for your unique expertise in designing, installing and supporting communications systems. Now you can leverage that investment by becoming a Powered by IP Office cloud partner. Doing so gives you the flexibility to offer IP Office any way your customers want it – premise, cloud or hybrid. No other cloud solution makes this much sense for you or allows you to leverage your sales and technical expertise, your existing installed base and your margin rich value add service offerings.

Powered by IP Office offers a number of deployment options, which suit your business needs and expertise. For example, you may want to host your own Powered by IP Office service, purchase OpEx licenses directly from Avaya, provide SIP trunking options and bill your customers directly. This option allows you to tailor and deliver your offer exactly the way you want. Alternatively, you can leverage an IP Office hosted offer deployed by an Avaya Distributor allowing you to leverage all your expertise in IP Office and your additional value added services without the upfront investment in developing a hosting service or creating a monthly OpEx billing process.

Regardless of the operating model you choose to implement, Avaya has a Powered by IP Office deployment that fits your needs. As an existing IP Office reseller, you are already eligible to become a Powered by IP Office cloud partner. So, make sure to apply today.

 

 

 

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Overview

Powered By Avaya IP Office

Built on IP Office and IP Office Contact Center, Avaya provides the most robust, flexible and integrated Customer and Team Engagement solution on the market today. Sold by authorized Avaya business partners, this enhanced offer provides our partners with an exciting opportunity to serve new markets, while generating incremental revenue from recurring licensing and complementary services.

With Powered By Avaya, your valued customers receive an affordable, integrated Contact Center (CC) and Unified Communication (UC) solution that allows call center agents and UC workers alike to be up and running quickly.
Partner Value

Your customers are moving to the cloud. With little to no disruption to your customers’ businesses, Powered By Avaya IP Office makes their transition seamless and extremely cost-effective by leveraging our industry-leading portfolio of Customer and Team Engagement solutions. Powered By Avaya can be deployed in private or hybrid cloud deployment models, providing your customers with greater flexibility and security when running applications in the cloud. Powered By Avaya is the ideal solution that will help guide your valued customers on their strategic journey to new cloud-based services, helping to drive more successful business outcomes that will accelerate growth of their business and yours.

To learn more about the opportunity to sell Powered By Avaya, check out the partner-specific materials below. If you have questions, please contact your Avaya Channel Account Manager or email us at SalesOnAvaya@avaya.com.

Unique Sales Opportunities with Avaya Powered By IP Office

Enter markets no other competitor can:

Avaya Powered By IP Office is designed to be hosted in the partners’ datacenter of choice. Partners can select what features that datacenter offers, such as secure trunk lines or data sovereignty, to create a specific custom offering tailored to a market, vertical, or geography. Greenfield opportunities include specialized markets such as :

Regulated Market Access
Compliance requirements – Healthcare, Government, Finance
Stringent security and data sovereignty requirements
Specialty Markets who may require:
High degrees of customization
Legacy infrastructure integration
Custom application development
Business process integration

Back to Top
Features and Benefits

Features and Benefits

Integrated IP Office & IP Office Contact Center image, and priced as a monthly subscription service.
Unique hybrid architecture and unified code base means customers can integrate premise and cloud under the same dial plan.
Expanded CC and UC capabilities – customers can determine what solution is right for them. Start with CC, UC or both. The flexibility lets customers scale up or down based on their business needs.
Multi-channel: voice, text, email
Voice agent, supervisor, UC & telephony licenses
Designed for 10-250 CC agents/supervisors and up to 3000 UC users
End-to-end solution with inbound voice/outbound dialing, IVR, call recording, integrated reporting, & dashboards
Includes Web browser-based client application for voice agents and supervisors with WebRTC softphone
Admin UI access for administration
Contact center clients now run on PC and Mac clients, as well as Google Chrome devices.

Partner provides

Data Center Hosting
SIP trunking must be purchased separately from end-customer’s SIP service provider
High-speed Internet (HSI) access with adequate capacity (See architecture reference configuration guide found in Avaya Support)
Hardware such as Chrome devices, PC, MAC, Avaya IP phones and recommended Plantronics headsets
Support: Business partners are expected to provides Tier 1 support for end-customers in the Wholesale service offer; Co-Delivery Partners are expected to provide Tier 1 and Tier 2 support for end-customers. Avaya Services remote technical support is bundled in the per user price and there is no separate service contract..

Implementation Assistance

To ensure a smooth design and deployment for our partners and customers, Avaya offers Remote Implementation Configuration Support (RICS). This provides Avaya Implementation Authorized partners with remote access to a dedicated Avaya technical expert for an assessment of the Partner Implementation Plan prior to install/cutover, and for remote support if needed during an implementation window for pre-in service (Day 0 or 1 support). Partners are required to purchase RICS when deploying IPO Contact Center as part of an OnAvaya service until such a time as they have proven to Avaya their ability to successfully deploy on their own.
For more information on RICS. see the Remote Implementation Configuration Support portal page.

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